Industrial UX Consultancy
Industrial software teams ship features users can't find, workflows nobody completes, and interfaces that need weeks of training to operate. We fix the experience — systematically — so your product earns its own renewals.
We review your product's core workflows and surface the top usability gaps. No fee until your development or business team confirms the findings are worth acting on.
No contract. Findings delivered in 5–7 business days.
The UX Problem in Industrial Software
Industrial SaaS is built by engineers solving domain problems — not interaction problems. The result is products with extraordinary capability and terrible learnability. Every department gets a module. Every edge case gets a modal. Every request gets shipped. And with every release, the cognitive load on your users compounds.
Pendo's 2024 benchmarks found that 80% of built features never achieve meaningful adoption. That's not a development problem. It's a discoverability and learnability problem. Features your team spent months building are invisible to the users who need them most.
"UX debt in industrial software isn't a cosmetic issue. It's a compounding liability that shows up in your renewal rates."
The pattern repeats across CMMS, ERP, Field Service, and Asset Management platforms. Usability issues accumulate quietly — surfacing first in support ticket volume, then in prolonged onboarding timelines, then in competitive displacement at renewal. The fix isn't a full redesign. It's a structured, evidence-based approach to the workflows that matter most.
Usability Issues We Address
These aren't edge cases. They're the recurring failure modes we document across CMMS, ERP, Field Service, and Asset Management products — each measurable, each fixable.
Verticals We Specialize In
Industrial UX is a distinct discipline. We don't need domain orientation or a three-week onboarding sprint to understand your users. We've worked in these verticals long enough to know the difference between a PM schedule and a purchase requisition.
The Business Case
These figures come from published research — not projections. They reflect what organizations consistently measure after investing in structured UX improvement programs.
Measurable Outcomes
Design artifacts are the method. Reduced support costs, higher renewal rates, and faster time-to-value for your customers are the product. Here's what that looks like across five measurable dimensions.
Simpler UX vs. Alternatives
Most UX agencies don't know the difference between a PM schedule and a purchase requisition. A full-time senior designer costs $120K–$180K annually and takes 90 days to ramp. Here's an honest comparison.
Engagement Models
No open-ended proposals. No scope creep. Every engagement is scoped, priced, and time-bounded up front — so your stakeholders can approve it and your team knows what to expect.
A systematic, heuristic-based review of your product's core user flows, information architecture, and interaction consistency. You leave with a prioritized improvement roadmap and a clear view of where the experience is costing you.
Act on the audit findings. We redesign the highest-friction workflows, standardize components across the product, and establish the design system foundation your team needs to maintain consistency going forward.
An embedded senior product designer on your team — without the $150K+ salary, 90-day ramp, or headcount approval cycle. Weekly design reviews, feature discovery, and production-ready UI every sprint.
Engagement Methodology
Every engagement follows a structured, repeatable process. Findings are grounded in observed user behavior, product analytics, and stakeholder input — not aesthetic preference or gut instinct.
We learn the product, the user roles, and the business constraints before forming any design opinions. No assumptions — everything is grounded in what we observe and hear.
Systematic identification of usability gaps using established heuristics, task-flow analysis, and cognitive walkthrough. Every issue is documented, not just noted.
Not every issue gets solved. We rank findings by business impact, user frustration severity, and implementation effort — then align with your team before any design work begins.
Production-ready design artifacts built for how developers actually build — not for how designs look in a portfolio. Every screen is annotated. Every interaction is specified.
Designs are reviewed and validated with the product team, engineering, and key stakeholders before anything goes to a sprint. No surprises in development.
Frequently Asked
No commitment required
30 minutes. We'll review your product together and identify your biggest workflow friction points — whether you engage us further or not. No pitch deck. No obligation.
Book the Free AuditPay $600–$1,800 only after your team validates the findings · Retainers from $1,200/mo · Max 4 concurrent clients